FAQS

Jewelry Buying Guide

On this page I am answering common asked cusatomer questions.

We ship our jewelry by trusted carriers like USPS First Class and First Priority so the chances of anything happening to your prized package are super slim. Plus, all our shipments are fully insured. Visit our SWe ship our jewelry by trusted carriers like USPS First Class and First Priority so the chances of anything happening to your prized package are super slim. Plus, all our shipments are fully insured. Visit our Shipping Policy for more information.ping information.

What? You lost the invoice?! Truth is we‚Äôd like you to return the invoice with your items so it can be correctly handled, but if you can't find it‚ÄĒcall us and we‚Äôll give you a quote for the exact price of the replacement.¬†

Our rings are made to size. If your Alexa Martha Designs ring doesn't fit well, we will need to make a new ring from the model you ordered. I use mostly wire to  create the rings. Wire wrapped rings can't be resized as well for this reason. However. if you must return the ring  return within 30 days of its original shipment date). Make sure you ship the order back insured and signature required.   Call us at 406-241-4502 or email alexa@alexamarthadesigns.com to get the details and our shipping address.

We love surprises and we'd love to help you. First, you need to think about where you'd like the jewelry to be delivered. Just fill in the delivery address during checkout.  If your delivery is over $150, we require a signature for delivery. The invoice will always be sent per email to the original buyer.

Nope. We fully insure each order all the way to you or to the desired destination. That means that when your order is in transit to you or to another destination, shipment is always risk-free. For added security, it's our policy that a signature is required for all Alexa Martha Designs orders over $150.

Or though that happens very rarely it does happen on occasion. If your order has not arrived 14 business days after the expected delivery date, please contact us at alexa@alexamarthadesigns.com

Call us at 406-241-4502

from 9 am to 5 pm MST MON-SAT

Jewelry Questions

In this section Iam answering the most common ask customer questions about my jewelry and its quality.

NO, our jewelry does not contain any nickel whatsoever. I myself have a severe allergy against nickel. We also do not buy any jewelry components from China. In fact, many of my jewelry components are handmade by myself from copper or sterling silver.. I take great pride in my component work.

I use solid copper, 14k Gold Filled, Sterling Silver for metals and leather, wood, glasscork for natural materials

Precious and Semi precious Gems of all kind exept cut diamonds or circonia. These you won't find here.

Swarovski Elements do contain minute amounts of lead. However, while the brand is historically known for its impeccable ‚Äúlead-crystal,‚ÄĚ which, by European Union legal requirement, contained at least 24% lead oxide, in September of 2012, Swarovski adopted their patented Advanced Crystal Standard. This patented and innovative standard guarantees that all Swarovski Elements products bearing that label are considered lead-free crystal, containing no more than 0.009% lead oxide. Swarovski Crystals are not safe for children 12 and under due to accidental¬†ingestion. Swarovski has since retired, but we are still selling them.

When it is exposed to air, it darkens or tarnishes, forming what is commonly referred to as copper ‚Äúpatina.‚ÄĚ After prolonged contact with human skin where it can interact with air, sweat and other chemicals, such as soaps, lotions, and makeup, copper can turn green or bluish-green, and stain the skin in the process. At Lexi Butler Designs we put a hypoallergenic top coat on all nonmoving parts. For more info please please refer to our Jewelry Care Guide

Privacy Questions

In this section I am answering common questions about your online privacy

Luckily you don't have to tell us your age, height or natural hair color. But when you do make a purchase on our site, you need to provide us with the following information:

  • Name
  • E-mail address
  • Billing and shipping address
  • Telephone number
  • Type of credit card you are using
  • Credit card number and expiration date, or other forms of payment.

But don't worry, the information you provide us stays with us (like what happens in Vegas stays in Vegas) and remains confidential. We keep it all to ourselves and won't ever share or sell it to another company. Click here for our complete Privacy Policy